Customer Service Representative

About the role

You'll serve as primary inside sales contact to customers for information related to non-standard product requirements, order entry, status, expediting, delivery, product availability, pricing and quotations. Our customer team is proud of their contributions, supporting a broad range of internal customers and requests while ensuring the uninterrupted development and manufacturing of high-tech products for key industries like aerospace and defense.

Responsibilities

• Serve as primary customer contact to communicate order status to customers.
• Process quote requests, return authorizations, credit memos and Quality Corrective Actions.
• Act as customers' ambassador in meeting order requirements.
• Bridge internal company structures in Credit, Product Planning, Purchasing, Shipping, Engineering and Production to coordinate product shipment.
• Receive incoming orders, verify and effectively communicate issues related to product pricing, deliveries and special requirements.
• Maintain source documentation to support audit requirements, including customer purchase orders and contacts, evidence of shipments, approvals of deviations, tax exemption certificates and other documents.

Requirements

• H.S. Diploma or equivalent required.
• Three-plus years' experience in Customer Service, Marketing or Inside Sales.
• Must be a US Citizen or Permanent Resident.

Qualifications

• Must be a US Citizen or Permanent Resident.

Skills

• Excellent communication skills.
• Customer service orientation.
• Ability to manage multiple tasks simultaneously.
• Strong organizational skills.

Benefits

• 401K and company match.
• Medical, Dental, Vision Health Savings Account (HSA), Flexible Spending Account (FSA).
• Company Life Insurance.
• Short & Long-term disability.
• Paid Time Off (e.g., Vacation Benefits, Company Holidays, Sick Leave Benefits, Personal Days).
• Pet Insurance.
• Tuition Reimbursement.

Pay

$41,038.00 - $56,720.00 per year

Schedule

Full-time

Location

Waseca, MN (Onsite)