Customer Service Representative

About the role

At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard‑working people who value safety, enjoy working as a team and have a positive work attitude. The ideal candidate is self‑motivated, dependable and able to work effectively and safely in a fast‑paced environment while maintaining 100% total customer focus.

Responsibilities

• Maintain courteous, professional contact with co‑workers, customers, vendors, and the community.
• Maintain neat appearance and good personal hygiene per CSI image standards.
• Follow established safety, security, quality guidelines and CSI policies; report accidents or incidents immediately.
• Preserve safety of self, fellow employees, and others using the CSI Loss Prevention process.
• Ensure food safety hygiene per county regulations (sanitation, handling, preparation, storage, disposal).
• Follow federal law and company standards on carding customers for age‑restricted products.
• Work professionally with vendors and contractors.
• Maintain regular and punctual attendance.
• Follow proper kitchen and sanitation procedures during cooking of KKC products.
• Provide exceptional guest service: greet, thank customers, make eye contact.
• Conduct point‑of‑sale activities accurately and safely; handle retail and fuel sales via multiple payment forms.
• Maintain cash drawer at or below maximum level; secure funds and perform cashier reconciliation each shift.
• Perform consistent station cleaning of indoor and outdoor facilities (restrooms, islands, pumps, car wash if applicable).
• Prepare food and hot beverage products; manage ExtraMile and/or KKC foodservice to maximize sales and minimize loss.
• Actively promote store specials and marketing programs.
• Cross‑check price of delivered goods for accuracy.
• Distribute delivered goods orderly throughout the store; keep shelves full (retail space and cooler locations).
• Observe local law requirements for activating and filling vehicle fuel tanks with gasoline or diesel to specified levels (Oregon only).
• May perform other duties as assigned by management.

Requirements

• Sufficient proficiency in English to understand CSI policies, safety training, job instructions, and to communicate effectively with customers and coworkers.
• Available to work a variety of hours, including early mornings, evenings, weekends, overnight shifts, and holidays.
• Strong attention to detail.
• Ability to handle challenging situations professionally and exercise exceptional judgement.
• Ability to work both independently and in team settings.
• Must be at least 18 years of age for California and Oregon locations; at least 21 years for Washington locations, graveyard shift (10 pm–6 am), and management positions.

Qualifications

• Possess required up‑to‑date food handling certificates as required by law (location‑specific).
• Cooking/restaurant experience preferred.

Benefits

• Full‑time and part‑time shifts available.
• Direct deposit with competitive weekly pay.
• Health & Wellness packages available for purchase.
• Education reimbursement program.
• Shift differential pay for select shifts and job titles.
• Management bonus program.
• Loyalty service time program.
• Commuter benefit program.

Pay

Compensation range: $21.75 – $22.75 per hour.

Schedule

Varied schedule including early mornings, evenings, weekends, overnight shifts, and holidays as needed.