Customer Service Representative

About the role

Chevron Stations Inc (CSI) sells gasoline and convenience products at retail stations. We are looking for hard-working individuals who value safety, enjoy teamwork, and maintain a positive work attitude. Ideal candidates are self-motivated, dependable, and able to work effectively and safely in a fast-paced environment while maintaining total customer focus.

Station address: 21090 SW Pacific HWY, Sherwood OR, 97140

Responsibilities

• Maintain courteous, professional contact with co-workers, customers, vendors, and the community.
• Adhere to CSI image standards for neat appearance and good personal hygiene.
• Follow established safety, security, quality guidelines, policies, procedures, and programs; report accidents or incidents immediately.
• Utilize the CSI Loss Prevention process to ensure safety for all in the work location.
• Follow food safety hygiene, including proper sanitation, food handling, preparation, storage, and disposal procedures in accordance with county regulations.
• Comply with federal law and company standards on carding customers for age-restricted products.
• Work professionally with vendors and contractors.
• Maintain regular and punctual attendance.
• Follow proper kitchen and sanitation procedures during cooking of Krispy Krunchy Chicken (KKC) products.

Essential Functions

• Provide exceptional guest service: greet and thank all customers while making eye contact.
• Conduct point-of-sale activities accurately and safely, including retail and fuel sales transactions through multiple payment forms.
• Maintain cash drawer at or below maximum level; secure funds in safe and perform cashier reconciliation at shift end.
• Perform consistent station cleaning of indoor and outdoor facilities, including restrooms, islands, pumps, and car wash (if applicable).
• Prepare food and hot beverage products; manage ExtraMile and/or KKC foodservice to maximize sales and minimize loss.
• Actively promote store specials and marketing programs.
• Cross-check prices of delivered goods for accuracy.
• Stock and organize delivered goods on shelves and in coolers.
• Observe local law requirements for fueling vehicles (Oregon only).
• Perform other duties as assigned by management.

Requirements

• Sufficient proficiency in English to understand CSI policies, safety training, job instructions, and communicate effectively with customers and coworkers.
• Availability to work varied hours, including early mornings, evenings, weekends, overnight shifts, and holidays.
• Strong attention to detail.
• Ability to handle challenging situations professionally and exercise exceptional judgment.
• Ability to work independently and in team settings.
• Possess required up-to-date food handling certificates, as mandated by law (in specific locations).
• Cooking/restaurant experience preferred.

Physical Demands

• Ability to stand and walk for long periods on hard and uneven surfaces.
• Ability to bend, lift, push, and move product using proper lifting techniques; follow team-lift concept for objects over 25 pounds.
• Constant standing, bending, and reaching with moderate manual dexterity (Krispy Krunchy Chicken procedures).
• Work safely with high-temperature equipment using appropriate personal protective equipment.
• Periodic exposure to outdoor conditions during daylight hours.
• Moderate exposure to walk-in coolers and freezers at 34°F or lower.
• Frequent handwashing and adherence to personal cleanliness standards.

Age Requirements

• At least 18 years of age for California and Oregon locations.
• At least 21 years of age for Washington locations.
• At least 21 years of age to work the graveyard shift (10 PM to 6 AM).
• At least 21 years of age for management positions.

Benefits

• Full-time and part-time shifts available.
• Direct deposit with competitive weekly pay.
• Health and wellness packages available for purchase.
• Education reimbursement program.
• Shift differential pay for select shifts and job titles.
• Management bonus program.
• Loyalty service time program.
• Commuter benefit program.

Pay

Compensation range: $17.75 - $18.75 per hour.