Customer Service Representative
For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada. Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees.
About the role
Interviews customers, gathers information, and records interview information into computer for customer service by performing the following duties.
Responsibilities
- Talks with customers by phone to go over the customer list.
- Reviews retailer checkout sheets for items wrong with home when it arrives at the lot.
- Guides contractors working for their plant.
- Enters service orders into the service system.
- Assigns correct parts to each item on service order.
- Files completed work orders.
Requirements
- Must have strong attention to detail.
- Must provide a high level of customer service.
- Must have strong communication skills both internal (Champion) and external (Customers).
- Must have a great work ethic.
- Must live the Champion Operating Principles.
- Must have working knowledge of Microsoft Office.
- Previous experience in manufactured/modular housing desired.
Benefits
- 401k Plan with Company Match
- Paid Vacation
- Paid Holidays
- Medical, Prescription, Dental, Vision, and Life Insurance