Customer Service Representative

About CentroMed

CentroMed is a 501(c)(3) non‑profit organization and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Founded in 1971 by CEO and President Ernesto Gomez, PhD, CentroMed has grown from a community‑based program focused on culturally competent care for underserved populations to a network of high‑quality healthcare clinics providing full‑service medical and dental care to all populations, regardless of income limitations. Over the past 50 years, CentroMed has remained dedicated to its mission of being a premier healthcare provider in the community.

Mission: We improve lives through improving the well‑being of families through high quality, compassionate health care.

Core Values:

• Respect – We treat all persons with dignity and compassion
• Integrity – We build trust through honesty, word and deed
• Excellence – We use best practices to deliver exceptional quality care
• Affordability – We manage resources to provide affordable health care
• Teamwork – We work together as a team in the interest of patient care

Job Summary

As the Customer Service Representative (CSR) you will serve as the primary point of contact for patients at CentroMed clinics. You are responsible for welcoming patients, registering and processing all patients/families requesting health care, social services, and counseling, and coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections, and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities.

Benefits

• Competitive compensation
• Health, dental, vision, and life insurance
• Retirement plan 403(b) with company match contributions
• Basic life insurance for employee, spouse, and children
• Short‑ and long‑term disability
• Flexible Spending Account (FSA)
• Wellness Employee Assistance Program (EAP)
• Travel reimbursement
• Critical illness insurance, hospital indemnity, accident insurance (optional additional coverage)
• 6 paid company holidays plus 2 floating holidays
• Paid time off / vacation time
• Career development opportunities
• Benefits start after 30 days
• Fun, energetic, family‑based environment with a collaborative culture focused on work‑life balance, innovation, and teamwork

Responsibilities

• Establish and update patient accounts in the computer system using name, alias, family members, SSN, and account numbers
• Enter charges for self‑pay, insurance, and eligibility programs; reconcile charges daily and maintain error‑free daily balance sheets
• Determine patient eligibility for special programs (e.g., Methodist Healthcare Ministries)
• Assist walk‑in patients and visitors; answer telephones identifying self and clinic name
• Demonstrate thorough understanding of insurance (Medicaid, Medicare, CHIP) and eligibility programs (Methodist Homeless), including use of TMHP and Availity to verify current insurance status
• Schedule patient appointments according to established protocols
• Maintain 100% productivity rate
• Perform encounter entries, maintain logs, manage referrals, and complete outreach paperwork
• Review and update household financial and demographic information annually
• Conduct intake interviews for all new patients using standard registration forms and confirm homelessness status
• Assemble necessary medical/dental record forms for specific patient categories and initiate encounter forms as needed
• Follow up on no‑shows as directed by providers
• Maintain professional attire including uniform, nametag, and compliance with CentroMed appearance standards per the Employee Policy Handbook
• Demonstrate excellent attendance and punctuality
• Assist clinical teams in patient assessment via observation and notify clinicians in emergencies
• Abide by policies in the Employee Safety Handbook, maintaining agency, OSHA, and JCAHO compliance standards
• Participate in the agency’s Quality Improvement Program
• Assist with outreach activities and other duties as assigned by the Director or Supervisor

Requirements

• High School Diploma or equivalent
• General experience working in a health care setting; medical data entry experience preferred
• Strong clerical skills including keyboarding and a good understanding of basic math
• Computer proficiency and ability to use a calculator
• Mental ability to conduct interviews, reconcile encounter reports, and conduct audits with better‑than‑average attention to detail
• Bilingual English/Spanish (preferred)