Customer Service Representative

About the role

This role is perfect for those who love helping others. You'll have the opportunity to interact with a diverse community, answering their questions and ensuring smooth travel experiences.

Responsibilities

- Provide exceptional service to our passengers by assisting with inquiries about routes, schedules, and fares. - Ensure clarity and understanding by addressing passenger inquiries and concerns with empathy and professionalism. - Sell tokens and bus passes, and process payments accurately. - Maintain a thorough knowledge of CATA’s transit services and updates to relay accurate information effectively. - Collaborate with team members and contribute to a positive team atmosphere. - Use technology for tracking inquiries and responses, ensuring efficient operations.

Requirements

- Strong communication abilities to effectively engage with a diverse customer base and articulate information clearly. - Active listening skills to address passenger inquiries and concerns authentically. - Adaptability to handle various situations requiring quick thinking and problem-solving skills. - Detail-oriented to accurately make reservations for CATAGO! and CATARIDE, and maintain records. - A positive attitude and resilience to navigate busy periods and challenging interactions with grace. - Commitment to customer satisfaction.

Qualifications

- High school diploma or equivalent. - Experience in customer service or a related field is preferred but not required. - Ability to work flexible hours, including evenings and weekends, as needed.

Skills

- Excellent communication and interpersonal skills. - Active listening and problem-solving abilities. - Attention to detail. - Flexibility and adaptability.

Benefits

- Paid time off (vacation, sick, holiday, etc.). - Health insurance (medical, dental, and vision). - 401(a), 457, Roth IRA, Health Savings Account, Flexible Spending Account, life insurance, long-term disability, short-term disability, Employee Assistance Program (EAP), free gym membership, and free transit pass. - Eligible for the Public Service Loan Forgiveness (PSLF) Program.

About CATA

CATA is a joint municipal authority established in 1974, serving portions of Centre County, Pennsylvania, including Penn State's 60,000 students and employees at the University Park Campus. CATA provides a critical transportation network that facilitates more than 5 million annual rides through fixed-route, microtransit, paratransit, and commuter services programs. Renowned for its innovative approach to sustainable transportation, CATA was the first public transportation agency operating an entirely compressed natural gas (CNG) fixed-route fleet on the East Coast. The authority also boasts the highest farebox recovery ratio in Pennsylvania, recovering nearly 40% of its fixed-route operating expenses in 2023.

Get started with CATA

Want to get your career on the move? Apply by going to the Careers at CATA website: https://catabus.com/careers/. Selected candidate will be subject to drug and alcohol testing and criminal background check.