CUSTOMER SERVICE REPRESENTATIVE

About the Role

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The Customer Service Representative is responsible for interfacing with customers in both in-person, phone, and e-mail interactions, developing and maintaining positive customer relations, and coordinating with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

Responsibilities

• Portraying a positive company image and engaging in professional and friendly communications with customers
• Processing orders by mail, telephone, fax, email, or other employees
• Actively listening to customer needs and inquiries to determine appropriate service actions
li>Assisting colleagues and other employees with administrative duties
• Serving as the cashier and being primarily responsible for answering telephones, handling cashier transactions, and performing other clerical duties
• Referring any customer questions regarding products or services to the appropriate person
• Establishing and maintaining customer profiles and preparing required documentation
• Performing accurate company-required recordkeeping
• Efficiently and correctly corresponding with third-party providers to obtain payments
• Resolving customer problems, such as shipping or invoicing problems, insurance issues, etc.
• Informing customers of prices, scheduled work dates, anticipated delays, and any additional information needed by the customer; recording or filing a copy of the order received
• Following up on orders to ensure successful completion of work by specified dates
• Preparing receipts and shipping documents
• Performing other duties as assigned

Qualifications

• High School Diploma/GED or equivalent experience
• Prior experience with the public (customers) in a fast-paced environment a plus; prior experience as a cashier a plus
• Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
• Experience with working in a CRM and/or AI Customer interface system
• Ability to time manage, set timeline goals, and prioritize tasks
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• Ability to work independently and exercise sound judgment and problem-solving
• Excellent oral/written communication skills
• Proficiency with computers
• Ability to work in a team environment and take direction from management and supervisors
• (Desired) HVAC industry-specific experience

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Professional development assistance
• Vision insurance

Compensation

From on-call bonuses and membership sales bonuses.

Schedule

Day Shift (Required)

Company Overview

We Are Elmer's Home Services, Serving San Antonio, Houston, and Dallas Areas Since 2004. At Elmer's Home Services, we proudly serve San Antonio, Houston, and the Dallas-Fort Worth Metroplex with top-notch HVAC and plumbing services. Our commitment is simple: we show up on time, do what we say we'll do, and always do it right. We go above and beyond to exceed your expectations because we value your time and your home.

Core Values

• Vision: We exist to serve more than businesses and homes - we serve people.
• Integrity Always: We lead with honesty and do the right thing, every time - even when no one's watching.
• Safety Above All: The well-being of our people and the families we serve comes first.
• Community Commitment: Giving back, supporting local initiatives, and standing with our neighbors, we strengthen the communities we're part of.
• Respect & Teamwork: We succeed together. At Elmer's Home Services, we empower our team to thrive and make a real difference in the communities we serve.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level is typically low to moderate. The workplace is an environmentally controlled office.