Customer Service Representative

About the role

Career Team is a leading workforce development organization that blends cutting‑edge technology with compassionate, high‑touch services to drive measurable outcomes for job seekers nationwide. Career Team is seeking a Customer Service Representative to join the team in North Central Texas. The role is responsible for greeting and triaging customers as they enter the Workforce Center, managing customer flow, and serving as the primary point of contact between individuals and the services offered through Workforce Solutions of North Central Texas. The position reports directly to the Center Manager and plays a vital role in creating a welcoming and efficient experience for all customers and supporting seamless service delivery across the Center.

Responsibilities

• Serve as the primary initial liaison between customers and services provided within the Centers.
• Assist customers with Work In Texas registration, general computer use, and online assessments.
• Triage customers to ensure their needs are met and provide exceptional customer service.
• Greet visitors warmly and ensure they are comfortable.
• Deliver dynamic presentations both in‑person and virtually.
• Create workshop schedules and invite partners to present based on participant needs.
• Be knowledgeable about all workforce core programs and partner program services to assist in eligibility assessment and referrals.
• Administer and proctor employer tests and basic skill assessments such as CASAS or TABE.
• Ensure customers are completing required tasks and call customers waiting for a space to meet, booking them a room.
• Maintain a tidy and welcoming resource area for customers.
• Coordinate office activities.
• Critique resumes or letters of introduction and provide job‑search assistance and resources.
• Re‑engage customers by discussing the range of available services and potential benefits.
• Provide and train on resources available within the Center for customers and staff.
• Request feedback from customers to continually improve the experience.
• Approach each day and task with a “ZAG” mindset.
• Perform other duties and projects as needed.

Qualifications

• Associate’s degree required or comparable experience.
• Ability to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps.
• Familiarity with office machines (e.g., fax, printer).
• Ability to work with a culturally diverse customer base and be culturally sensitive.
• Computer literate with minimum MS Office (Word, Excel, Outlook) skills; ability to learn specialized databases and software systems.
• Ability to meet and/or exceed set goals and objectives.
• Excellent interpersonal, time management, customer service, organizational, oral and written communication skills.
• Knowledge of WIOA, Choices/SNAP programs, and other workforce program requirements.
• Demonstrated ability to thrive in a fast‑paced environment while remaining flexible, proactive, resourceful, and maintaining confidentiality.
• Adherence to the principles of Extreme Customer Service with all internal and external customers.
• Valid driver’s license.

Additional Skills / Knowledge

• Bilingual or multilingual abilities (preferred).
• Strong multitasking abilities and proactive approach to tasks.
• Training in Trauma‑Informed Care, evidence‑based practice, and/or whole family services (preferred).

Pay

Salary: $40,000 – $50,000 per year.

Schedule

• Full‑Time, Exempt.
• On‑site position.
• Travel: up to 10% within the region.