CUSTOMER SERVICE REPRESENTATIVE

Full-time position located in Healdsburg, CA.

About the role

Responsible for answering phone calls and handling all facets of day-to-day customer service, including entering and coordinating orders, invoicing, inventory control, and communicating with sales and operations. Work cross-functionally with other team members at the branch.

Responsibilities

• Receive customer calls and write orders, provide pricing, product, and delivery information using established price books/lists and product information.
• Coordinate orders with operations and sales as needed.
• Assist customers with any issues regarding orders.
• Communicate order information and status to appropriate Account Managers for their customers.
• Issue vendor debit/credit memos as needed to correct receiving discrepancies.
• Process all billing and invoicing to customers.
• Responsible for receiving, administration, and control of physical inventory, maintaining balances with perpetual inventory.
• Initiate adjustments in company software to keep physical inventory in balance with perpetual inventory.
• Participate in physical inventories.
• Maintain ongoing product knowledge.
• Perform other work-related duties as assigned by supervisor and be flexible and adaptable to changes.

Requirements

• Minimum of an associate’s degree from an accredited academic institution or commensurate industry experience, or equivalent combination of education and experience.
• Demonstrated proficiency in MS Office products (Word, Excel, and PowerPoint) and order/inventory software systems.
• Demonstrated skills using Excel to maintain spreadsheets, database files/lists, and prepare special reports.
• Strong multi-tasking, analytical thinking, and problem-solving skills.
• Excellent cross-cultural communication, interpersonal, and negotiation skills.
• Strong communication and interpersonal skills when working with team members and building relationships with vendors/suppliers.
• Ability to model company values and provide innovative solutions.
• Ability to drive and be accountable for results in a fast-paced environment.
• Ability and desire to travel domestically and internationally.

Physical Requirements

• Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday.
• Must be able to stoop, kneel, crouch, or crawl 5% or less of the workday.
• Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.

Work Environment

Work is performed indoors in a climate-controlled environment.

Pay

Starting at $30–32 per hour, depending on experience.

Schedule

Monday through Friday.