Customer Service Representative

Job Summary

As a Customer Experience Specialist, you’ll be the voice of CADY, supporting schools, students, parents, and our internal studio teams across multiple states. You’ll play a critical role in delivering top-tier service and ensuring every customer interaction leaves a lasting impression.

Responsibilities

• Respond to inquiries related to bookings, scheduling, pricing, processing, and order status.
• Aid customers with purchases, retouching, refunds, and order tracking.
• Deliver professional, empathetic, and efficient service on every interaction.
• Handle both inbound and outbound calls, with a strong focus on outbound calls to help students prepare for sessions and confirm appointments.
• Manage multiple tasks—phone calls, webform tickets, and navigating various internal systems.
• Provide basic technical assistance for accessing our Parent Portal.

Job Requirements

• A high school diploma required; some college or equivalent work experience preferred.
• 6 months to 2 years of customer service experience (entry-level welcome!).
• Excellent communication, listening, and problem-solving skills.
• Ability to work independently and as part of a team.
• Comfortable using Windows, Google Suite, and web-based platforms.
• Must be able to commute to and work on-site at our Alpharetta, GA office.

Physical Requirements and Environmental Factors

• Stationary for extended periods.
• Extended periods of viewing computer screens.
• Versatile communication with customers and team members.
• Moderate noise and other potential sensory stimulants (i.e., business office with computers, phone, and printers, music, and light foot traffic).

Prioritize information/tasks

This is a seasonal position, with the season scheduled to conclude on December 12, 2026.