Customer Service Representative

Who We Are

We are a family-owned and operated HVAC contractor in the Metro-Detroit area and have been serving our customers since 1948. We have developed a culture that invites our employees to be an integral part of our team by inspiring with praise, recognition, and offering ongoing training and education. Our customers rave about our technicians and demand only they can work in their home. We believe our team members perform their best when they are in a supportive environment and surrounded by hard-working, like-minded teammates. People often come to us simply looking for a job, but they stay because they have found a fulfilling career with room to grow and opportunities to excel.

Responsibilities

• Deliver outstanding customer support via phone, email, and chat
• Conduct outbound calls to follow up with clients and address questions or concerns
• Provide accurate product information, assist with order processing, and resolve issues
• Handle cash transactions accurately and efficiently
• Maintain detailed records of customer interactions through precise data entry
• Use computer systems to track requests, feedback, and resolutions
• Collaborate with team members to improve processes and enhance the customers’ experience

Qualifications

• Previous experience in customer service or a client-facing role preferred
• Strong proficiency with office software applications and accurate data entry skills
• Bilingual skills are a plus and highly valued
• Excellent communication, organization, and multitasking abilities
• Positive attitude with patience, empathy, and professionalism when assisting customers