Customer Service Representative

Job Responsibilities

• Receives, researches, and answers internal and external customer and key account inquiries and requests regarding standard products, prices, and delivery.
• Accurately enters, maintains, and updates sales orders in SAP, ensuring correctness of: Pricing, Delivery dates, credit worthiness, freight, billing and shipping, tax status and part numbers.
• Ability to work effectively in a fast-paced environment while managing multiple priorities and maintaining accuracy.
• Reviews orders for completeness and compliance with company policies prior to release
• Remains current on changes in policies, procedures, and product offerings, assuring compliance
• Creates and maintains customer records and master data updates in SAP and CRM systems
• Applies the appropriate discounts and commissions based on company schedules.
• Interfaces with Sales team, Credit Department Engineering, Production and Warehouse on behalf of key accounts and customers’ requests.
• Maintains correct customer information; to include names, addresses, etc.
• Enters orders received from customers. Reviews customer purchase for price, delivery, payment terms, carrier, freight, billing and shipping address, item description, tax status and part number(s)
• Initiates credit application for the credit department and processes credit card orders
• Process all sales orders and accessory/parts orders initiated through the C4 Ticketing System, ensuring accurate entry, documentation, and workflow progression in SAP.
• Prepares credit card sales returns/credit memos, and issues returned goods authorizations
• Maintains organized documentation and follow-up records to ensure timely resolution of open items
• Assists with routing customer inquiries and sales leads to appropriate teams
• Participates in required system, product, and process training

Required Experience

• High School Diploma or General Education Degree (GED): Required
• 2+ years of experience supporting customer orders, order entry, or order management in a B2B products environment: Required
• Experience processing orders or transactions within an ERP system such as SAP: Required
• Experience reviewing customer purchase orders, pricing, delivery dates, and shipping details: Preferred
• Experience supporting customer orders in a manufacturing, industrial, or technical product environment: Preferred
• Experience coordinating with internal teams such as sales, production, logistics, or warehouse teams to support customer orders: Preferred
• Experience with CRM systems: Preferred
• Intermediate proficiency in Microsoft Office (Outlook, Excel, Word): Required

Personal Qualifications

• Self-motivated with a high level of accountability and professional maturity
• Detail-oriented with strong organizational skills
• Customer-focused while adhering to company procedures
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Positive attitude, dependable, and trustworthy
• Ability to work independently and collaboratively to achieve department and company goals
• Commitment to maintaining a clean, organized, and safe workspace

Job Requirements

• Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
• Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis
• Willingness to travel domestically for training
• Valid Drivers’ License must be maintained throughout employment that meets Busch insurance standards
• Employment with Busch Vacuum Solutions requires current work authorization in the United States. Visa sponsorship is not available for this position.

Physical Requirements

• Frequent sitting; occasional standing and walking
• Occasional lifting, carrying, pushing, and pulling up to 20 lbs
• Occasional bending, reaching, squatting, and kneeling
• Ability to hear audible alarms and see visual signals
• Ability to wear required PPE including safety shoes, safety glasses, and hearing protection

Benefits & Opportunities

• Medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more!
• Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within!

Work Environment

• Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
• Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
• To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.

Why work for Busch Vacuum Solutions?

• As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.