Customer Service Representative
About the role
BURNCO is a leading supplier of construction materials, proudly serving communities across North America. We are committed to quality, safety, and customer service, and we’re building a team that reflects those same values. Are you someone who enjoys helping customers and keeping operations running smoothly? Looking for a role where communication and coordination make a real impact? We are hiring a Concrete Ready-Mix Customer Service Representative in Colorado — apply if interested.
Responsibilities
- Take and process concrete ready-mix orders and assist customers from order placement through delivery
- Communicate with Sales, Dispatch, plants, and Foremen regarding order details, changes, and project updates
- Manage order modifications before and during delivery and provide real-time status updates
- Schedule truck assets efficiently to maximize resources
- Process COD credit card payments and maintain order documentation and tickets
- Support inventory accuracy by communicating volume and material changes
- Perform additional duties as assigned
Requirements
- Fluency in English and Spanish
- Strong knowledge of the Colorado Front Range
Qualifications
- Reliable attendance with the flexibility to work irregular hours, frequent overtime, and Saturday shifts
- Strong knowledge of the service area; experience in the transportation and construction industries preferred
- Proficient mathematical, computer, and telephone skills
- Excellent customer service and communication skills, both verbal and written
- Strong organizational and time-management abilities
- Able to multitask effectively in a fast-paced environment
- Able to perform well under pressure and meet tight deadlines
Skills
- Fluency in both English and Spanish
- High school diploma or GED preferred
- Minimum of one year of customer service experience in the concrete and/or ready-mix industry preferred
Benefits
Competitive compensation and a comprehensive benefits package, paid time off, and more
Pay
$25 and up with experience
Schedule
Monday to Saturday, totaling 40 or more hours per week
Location and other key details
This is a full-time permanent position at our Corporate Office, 1120 W 122nd Ave, Suite 301 Westminster, CO 80234.
Frequent sitting and use of fine motor skills such as manual dexterity, hand / eye coordination, and active hearing and vision
Why BURNCO?
Be part of a supportive, high-performing team that values your growth and success
Enjoy competitive compensation and a comprehensive benefits package
Experience our inclusive, collaborative, and safety-focused culture
Take part in team events, professional development activities, and community initiatives
Join us and be part of an organization that values safety above all