Customer Service Representative
About the role
NETS International is a leading global Solutions Provider and Systems Integrator. We are dedicated to empowering the future through our integrated approach and commitment to delivering Innovative, Intelligent, and Integrated Solutions (NETS 3 I’s) Effectively, Efficiently, and Economically (NETS 3 E’s). Our service portfolio covers 3 verticals namely Infrastructure, Digital, and Managed Solutions, and NETS Services include Access Networks (Fixed and Wireless), Enterprise Data Networks, Cloud Solutions, Cyber Security, Automation, Resource Outsourcing, and Managed Services. As a Customer Service Representative, you will be responsible for assisting customers, responding to inquiries, resolving concerns, and providing accurate information about company products, services, and policies. This is a remote position, so the ideal candidate must have excellent communication skills, be proficient in time management, and be able to work independently.
Responsibilities
- Assist customers with inquiries via phone, email, or chat in a timely and professional manner
- Provide accurate information about company products, services, and policies
- Resolve customer concerns and complaints with empathy and patience
- Update customer accounts and records with relevant information
- Collaborate with other departments to ensure customer satisfaction
- Continuously improve customer service processes and procedures
- Meet and exceed individual and team performance targets
- Maintain a positive and professional attitude at all times
Requirements
- High school diploma or equivalent, Bachelor's degree preferred
- 2+ years of experience in a customer service role
- Excellent communication and problem-solving skills
- Proficient in time management and able to work independently
- Familiarity with CRM systems and practices
- Ability to multitask and handle stressful situations with ease
- Strong attention to detail and accuracy
- Previous experience in the software and IT services or telecommunications industry is a plus
Pay
USD 19-26 (hourly)