Customer Service Representative

About the role

You’ll support business customer accounts by handling a high volume of inbound calls, emails, and order inquiries. You’ll work closely with a team of 6–8 peers to resolve order, product, pricing, billing, and delivery issues quickly and accurately. This role acts as a key customer support liaison between sales, warehouse operations, billing, and customers—ensuring a smooth order experience from start to finish.

Schedule

Monday–Friday, 7:30 AM – 4:30 PM (onsite in New Orleans office).

Responsibilities

• Handle 50–100+ daily customer interactions (inbound calls, email, EDI, and fax).
• Process and manage high-volume customer orders with strong accuracy and attention to detail.
• Investigate and resolve order issues, billing discrepancies, and delivery concerns.
• Act as a point of contact between customers, sales, warehouse, and billing teams.
• Expedite orders and ensure timely fulfillment.
• Build strong relationships with customers and internal stakeholders through high-quality customer service.
• Collaborate cross-functionally to solve problems and meet customer needs.
• Maintain knowledge of products, systems, and company processes.
• Support additional customer service and administrative tasks as needed.

Requirements

• High school diploma or equivalent required.
• 1+ years of customer service, call center, or account support experience preferred.
• Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and escalate when appropriate.
• Experience with order entry, order processing, or ERP systems is a plus.
• Strong communication skills (phone, email, and written).
• Ability to manage high call volume and competing priorities.
• Comfortable working in a fast-paced, team-oriented environment.
• Proficient in Microsoft Office (Outlook, Teams, Word, Excel & CoPilot).
• Strong problem-solving skills and attention to detail.
• Team player with a willingness to cross-train and support others.
• Experience with AS400 or similar ERP/order management system preferred.

Benefits

• Medical, Dental & Vision benefits effective the 1st of the month after 30 days.
• Paid Time Off (vacation, sick, holidays, and personal time).
• 401K with generous company match.