Customer Service Representative

Who We Are
Buckland has been helping companies worldwide improve their global trade since 1950. We combine trusted technologies with skilled professionals who know how to leverage them effectively. Our focus is on providing comprehensive customs brokerage, trade managed solutions, freight forwarding, trade technologies, and warehousing/distribution services.

About the role

The Customer Service Representative position involves acting as a liaison between Buckland and its clients. This includes providing accurate and efficient information about products and services, answering questions, and resolving issues related to client accounts.

• Provide the highest level of customer service to clients, vendors, and service providers.
• Assist with the onboarding and administration of new customers, including setting up accounts in our systems, addressing inquiries, and offering solutions.
• Liaise with internal departments regarding potential client setups and inquiries.
• Manage Continuous and Single Transaction Bond activities for the US Northern Border Brokerage Division if applicable.
• Aid clients with import/export clearance of goods through applicable borders.
• Follow up promptly and professionally on client inquiries regarding shipment statuses.
• Review and prepare orders according to customer requirements and monitor the fulfillment process until completion.
• Identify and address areas to meet customer demands.

Leadership Responsibilities

N/A

Job Details

• Reports to Team Leader
• Permanent
• Full-time/Part-time
• USA
• Remote

Qualifications and Experience

• High School Diploma or equivalent
• CCS Designation (US NB and CND only)
• Minimum 2 years in customs brokerage or logistics experience
• Intermediate MS Office knowledge
• High level of organization, time management, and attention to detail
• Completion of complex entries
• Mexican Legislation in Foreign Trade Business knowledge (US SB, MX only)
• Bilingual in Spanish/English (US SB only)

Physical Demands

• Frequently read/comprehend, write, perform calculations, communicate orally, reason and analyse
• Occasionally bend, squat, kneel, reach above shoulder, and frequently sit, handle objects (manual dexterity), use fine finger movement
• Occasionally must carry/lift loads of up to 15 lbs

Work Environment

• Frequent reading and writing
• Performing calculations
• Communicating orally
• Reasoning and analysing

Want to Apply?

To apply, visit www.Buckland.com to apply to this current and open vacancy and to learn more about Buckland and the services we provide. Ensure to have your most up-to-date resume and all relevant documents ready to upload.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process.

If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at TA@Buckland.com. While we truly appreciate your interest, we are unable to respond to general inquiries regarding application status. Thank you for your understanding.