Customer Service Representative

About the role

The Customer Service Representative manages, communicates, and monitors all aspects of a project and/or order. This role provides internal support and serves as a liaison between BCI’s sales team and clients while supporting all internal departments including Creative Services, Sales, Customer Service, Procurement, Manufacturing and Finishing. This critical role manages and communicates with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product. BCI Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with twelve (12) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in ten states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions.

Tasks related to this position may vary and are not limited to those listed below:

Responsibilities

• Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.
• Estimates and provides quotes to customers.
• Processes and verifies purchase orders.
• Records customer changes and processes through production.
• Analyzes warehouse items and replenishes based upon data analysis with management approval.
• Processes specifications to obtain a design and/or estimate.
• Supports teams to ensure proper design and execution of orders.
• Identifies required materials to ensure the successful completion of orders.
• Analyzes and purchases bulk buys on litho and top sheets with management approval.
• Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements.
• Maintains, organizes, and updates customer data.
• Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers.
• Maintains a well-organized workspace.
• Other tasks as assigned by supervisor.

Skills

• Excellent planning and organizational skills.
• Excellent interpersonal, organizational, verbal and written communication skills.