Customer Service Representative

Responsibilities

• Process all EDI and manual orders for the customers you manage within 24 hours of receipt.
• Review and resolve failed inbound EDI orders by maintaining the EDI code list for each of your customers.
• Resolve all order holds within 72 hours of order entry.
• Ensure all orders are released to the warehouse 3 days before the ship date.
• File all purchase orders in our virtual filing cabinet.
• Email out of stock reports daily to our customers.
• Process and reply to all production planning cut/extension requests within 24 hrs of receipt.
• Process and reply to all OMS Allocation cut/extension requests within 24 hrs of receipt.
• Review Open Order Report 2x per week or as requested.
• Review delivery date change request emails and tracking emails (Late Requested Delivery Date) from transportation & notify customers of delivery date changes and request extensions.
• Ensure all shipped orders are invoiced and closed in all systems.
• Review vendor guides for the customers you manage and ensure you understand the compliance requirements for each.
• Schedule pickup appointments for collect customers on our scheduling platform.

Requirements

• A high school diploma or GED, some college preferred.
• 3+ years of relevant customer service experience with an emphasis in order processing and/or order management.
• Working knowledge of Microsoft Office Suite; Outlook, Excel, Word, PowerPoint and Access and web-based applications.
• Experience working with an order management software and ERP system.
• A positive and professional attitude.
• The ability to work well under pressure.
• Excellent written and verbal communication skills, with the ability to effectively and persuasively communicate both internally and externally.
• Excellent organizational skills with the ability to prioritize and multitask effectively.
• An attention to detail and accuracy.
• A strong work ethic with a “never-settle” attitude.
• The ability to take initiative.
• A commitment to the job.
• A self-motivated and a reliable team player.
• The ability to multi-task, problem solve and maintain professionalism in stressful situations.
• Strong problem-solving skills with the ability to identify and analyze complex problems, to develop, evaluate options, and implement solutions.

Pay and Benefits

• US$21.00 Hourly
• Final compensation offered will be determined based on a number of job-related factors, including the candidate’s skills, experience, and qualifications.
• Eligible to participate in the company’s benefits program, which includes medical, dental, and vision insurance, 401(k) with company matching, accrued vacation, floating holidays, and designated company holidays.