Customer Service Representative

This position is located in Watford City, ND and is open to both internal and external applicants. Flexibility option: In Person.

About the role

The Customer Service Representative supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders, and providing service to our customers. This role obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participates in the marketing and sale of Border States’ products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.

Responsibilities

• Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales and service functions including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.
• Provides timely follow-up on customer technical inquiries and requests.
• Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States’ products and services.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.
• Attends sales meetings and training programs, as required.
• May assist with sales meetings and trade shows, as needed.
• May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.
• Performs other duties as assigned by supervisor or designate.

Requirements

• Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
• Minimum of 2 years of prior customer service, city desk, or sales experience with strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of 2 years of prior electrical distribution experience preferred.
• Ability to read, write, and speak in English preferred.
• Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software preferred.

Skills

• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred.
• Ability to effectively plan and organize.

Physical Requirements

Lifting/Carrying Frequency

• Lift from Waist:
  • < 10 lbs. – Not at all
  • 10 to 25 lbs. – Not at all
  • 26 to 50 lbs. – Not at all
  • 51 to 75 lbs. – Not at all
  • 75 to 100 lbs. – Not at all
  • 100+ lbs. – Not at all
• Lift from Floor:
  • < 10 lbs. – Frequently
  • 10 to 25 lbs. – Frequently
  • 26 to 50 lbs. – Occasionally
  • 51 to 75 lbs. – Occasionally
  • 75 to 100 lbs. – Not at all
  • 100+ lbs. – Not at all
• Carried for Distance:
  • < 10 lbs. – Not at all
  • 10 to 25 lbs. – Not at all
  • 26 to 50 lbs. – Not at all
  • 51 to 75 lbs. – Not at all
  • 75 to 100 lbs. – Not at all
  • 100+ lbs. – Not at all

Physical Activity Frequency

• Sitting – Continuously
• Standing – Frequently
• Walking – Frequently
• Bending/stooping – Occasionally
• Crawling – Not at all
• Climbing/Walking Stairs – Frequently
• Reaching – Frequently
• Crouching/squatting – Occasionally
• Kneeling – Occasionally
• Balancing – Occasionally
• Repetitive motion – Continuously
• Pivoting – Occasionally
• Pushing/Pulling – Occasionally
• Grasping – Continuously
• Fingering – Continuously
• Talking – Continuously
• Driving – Occasionally
• Desk work – Continuously
• Use of a computer – Continuously
• Use of a telephone – Continuously
• Hearing – Continuously
• Exposure to adverse weather & temperature conditions – Occasionally
• Travel – Occasionally

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time
• Bonuses upon the achievement of branch and company goals