Customer Service Representative

About the role

BoomLions was built around a straightforward belief: brands become more memorable when people experience them through real interaction. We are seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This entry-level opportunity is ideal for someone who enjoys working with people, communicating clearly, solving routine concerns, and building positive customer relationships.

Responsibilities

• Listen carefully to customer needs and provide helpful information.
• Identify customer needs and recommend appropriate products or solutions.
• Address routine customer questions and concerns.
• Communicate product, service, and promotional information clearly.
• Assist with customer follow-ups and relationship-building activities.
• Support customer satisfaction and engagement initiatives.
• Assist with customer outreach and promotional activities.
• Maintain accurate records of customer interactions and follow-up activities.
• Communicate customer feedback and recurring questions to team members.
• Help create a welcoming and positive customer experience.
• Collaborate with team members to achieve customer service and business goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching