Customer Service Representative

About the role

Based in Huntington Park, CA the Customer Service Rep will perform essential job functions associated with reviewing POs, managing shipment issues, maintaining daily job status updates, ensuring specimen quality, and preparing necessary documentation for job execution.

Responsibilities

• Purchase Order & Job Processing:
  • Review all incoming purchase orders (POs) for accuracy and completeness.
  • Identify and flag discrepancies, coordinating with internal departments or customers to resolve issues promptly.
  • Investigate and resolve receiving discrepancies related to incoming parts.
  • Correct job travelers and planning documentation when errors are identified.
  • Plan and initiate job folders, ensuring inclusion of all required documentation (e.g., technical plans, operation sheets, and related paperwork).
  • Identify and apply expedite fees or premium charges when applicable but not indicated on the PO.
  • Communicate with customers to obtain amended purchase orders when discrepancies or pricing adjustments are required.
  • Maintain information within system to ensure reporting is as accurate as possible.
  • May have access to proprietary and third party information necessary to the business and as such will perform duties in an ethical and professional manner.
• General Duties:
  • This position is responsible for the care and treatment of our customer’s inventory and as such will perform duties in a safe and responsible manner to prevent customer loss or damage.
  • Absenteeism and tardiness are not tolerated. Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism.
  • Assist others as directed by Plant Manager including being a backup for Shipping/Receiving Clerk(s), as needed, to cover volume of work in certain areas. Follow all written instructions where provided, pack completed parts for shipping and unpack parts for processing.
  • Observe all Environment, Health and Safety Policy requirements.
  • Performs other tasks as assigned or dictated by position.

Requirements

• Education – High school diploma or equivalent
• Minimum one year experience in customer service or related position
• Strong organizational and communication skills
• Requires knowledge of computer applications and good understanding of basic math
• Must demonstrate the ability to read, write and communicate the English language
• Knowledge and hands on experience of computer applications including Microsoft Office and databases is required

Physical & Mental Demands

• Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on airplane travel) in an office/industrial environment
• Manual dexterity to perform data entry functions
• Ability to bend, pull, and reach to perform functions
• Ability to lift 25-30 lbs.
• May be exposed to heat, dust, noise, humidity, fumes, etc.
• Must have the cognitive and mental capacity to perform essential job functions
• Must be able to communicate effectively orally and in writing
• Visual acuity to read documents, computer screens, files, etc.

Pay & Benefits Information

The hourly pay for this position is $22.00 - $23.50 per hour. Starting pay is determined based on experience, skills, and qualifications. This position is classified as non-exempt and is eligible for overtime pay in accordance with state and federal law.

This role is eligible for additional compensation, including shift differential, etc., if applicable.

Benefits include employee and family medical, prescription drug, dental, and vision coverage; company paid life and disability; HSA/FSA options; 401(k) with company match; paid time off and paid holidays; and an Employee Assistance Program. Benefits eligibility begins on day 61 of employment.