Customer Service Representative

About the role

As the first point of contact for repair requests, you'll play an important role in ensuring patients receive timely service and the equipment they rely on every day. Every repair request you coordinate helps ensure a patient has access to the equipment they need to live safely and independently.

Responsibilities

• Serve as the primary point of contact for patients, caregivers, referral sources, and healthcare providers requiring equipment repairs.
• Receive and coordinate repair requests by phone and in person with professionalism, empathy, and efficiency.
• Schedule service appointments and coordinate repairs with technicians and internal departments.
• Create and maintain accurate repair orders, customer records, and service documentation.
• Verify insurance eligibility and obtain required authorizations when applicable.
• Process payments, purchase orders, and repair-related documentation.
• Communicate repair status updates and provide exceptional customer support throughout the service process.
• Partner with technicians, warehouse staff, billing, and customer service teams to ensure repairs are completed accurately and efficiently.
• Prioritize multiple tasks while maintaining exceptional attention to detail and outstanding customer service.

Requirements

• High school diploma or equivalent (college credits or degree preferred).
• Previous customer service or administrative experience required.
• Healthcare, medical equipment, or repair coordination experience is preferred but not required.
• Prior experience with insurance verification and prior authorizations.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Familiarity with medical terminology, physiology, and anatomy is a plus.
• Proficiency in MS Office Suite, including Outlook and Internet applications.
• Outstanding customer service and communication skills.
• Excellent attention to detail and accuracy.
• Ability to remain calm and professional in a fast-paced environment.
• Positive attitude with a willingness to learn and grow.
• Team-oriented mindset with the ability to work independently.
• A self-motivated individual with a keen attention to detail and problem-solving skills.

Benefits

• Monday-Friday daytime schedule with evenings and weekends off.
• Competitive pay and comprehensive benefits package.
• Paid time off and paid holidays.
• 401(k) with profit sharing.
• Career growth and professional development opportunities.
• Supportive leadership and a collaborative team environment.

Schedule

• Full-Time
• Monday-Friday
• Daylight schedule