Customer Service Representative

About the Role

A Customer Service Representative at Biz Voice Boost Inc. will work directly on customer resolution in support of customer communication, contact-center support, outreach, quality, workforce, communications, and service operations. The focus is on surfacing incomplete information before it leads to downstream rework.

Success in this role is measured by improving the reliability of customer resolution and identifying repeated failure points before they impact customers, partners, or teammates.

What Helps You Succeed

• Use Customer Service and Customer Communications Operations confidently in contact-center service support.
• Apply Service Standards while tracking exceptions, owners, and deadlines tied to customer service workflows.
• Document Complaint Handling decisions clearly so another teammate can follow the reasoning.
• Use sound judgment in Documentation, especially when escalation is required instead of assumption.

Responsibilities

• Maintain the Customer Service Representative workflow by handling assigned customer or client requests.
• Track the workflow by reviewing available case history before responding.
• Own the workflow by resolving routine issues within approved authority.
• Coordinate the workflow by documenting commitments and next actions.
• Review the workflow by escalating complex cases with sufficient context for the next owner.

Employment Details

Full-time, entry-level position. 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.