Customer Service Representative

About the role

The Clinical Operations Specialist will support the operational aspects of clinical trials. Key responsibilities include managing trial logistics, ensuring compliance with protocols, and assisting with data collection. You will work closely with clinical teams to facilitate smooth trial execution.

Responsibilities

• Support clinical operations in various projects
• Assist in the development of operational strategies
• Monitor project timelines and deliverables
• Collaborate with external vendors
• Lead and manage clinical research projects
• Develop study protocols and budgets
• Ensure compliance with ethical standards
• Mentor junior staff and researchers
• Coordinate daily operations of clinical trials
• Assist in patient recruitment and retention
• Maintain study documentation and records
• Facilitate communication between teams
• Oversee data management processes for clinical trials
• Ensure data integrity and accuracy
• Collaborate with cross-functional teams
• Prepare data reports for stakeholders
• Manage clinical trials from initiation to completion
• Ensure compliance with regulatory requirements
• Coordinate with investigators and site staff
• Monitor patient recruitment and data collection
• Manage trial logistics
• Assist with data collection
• Develop research protocols and manage regulatory submissions
• Oversee a team of researchers
• Coordinate with external partners
• Manage study budgets
• Serve as primary contact for study participants and site staff
• Develop data management plans
• Oversee data entry processes
• Monitor study sites and conduct site visits

Qualifications

• Bachelor's degree in Health Sciences or related field (for clinical operations support role)
• Bachelor's degree in Nursing or related field (for clinical trial coordination role)
• Master's degree in Data Science or related field (for data management role)
• Bachelor's degree in Life Sciences or related field (for clinical research associate role)
• Bachelor's degree in Life Sciences or related field preferred (for clinical operations specialist role)
• Bachelor's degree in Computer Science or related field required (for data manager role)
• Master's degree in a relevant field required (for research manager role)
• Bachelor's degree in a relevant field (for clinical trial coordinator role)

Experience

• 2+ years of experience in clinical operations
• 5+ years of experience in clinical research management
• 1+ years of experience in clinical trials
• 3+ years of experience in data management
• 2+ years of experience in clinical research
• At least 5 years of experience in clinical research management
• Previous experience in clinical trial coordination preferred
• Experience with clinical data management software essential
• A minimum of 2 years of experience in clinical research preferred
• Experience in clinical operations or project management

Skills

• Strong organizational and multitasking skills
• Ability to work independently and as part of a team
• Strong leadership and project management skills
• Excellent problem-solving abilities
• Strong interpersonal skills
• Ability to work in a fast-paced environment
• Proficiency in statistical software
• Excellent analytical skills
• Strong communication and organizational skills
• Knowledge of GCP and FDA regulations
• Strong communication and problem-solving skills
• Familiarity with clinical trial processes
• Strong leadership skills
• Knowledge of clinical trial regulations
• Strong organizational skills and ability to multitask
• Familiarity with regulatory requirements
• Strong analytical skills and ability to work independently
• Knowledge of statistical analysis
• Strong communication skills and attention to detail
• Familiarity with GCP guidelines