Customer Service Representative
About the role
The Customer Service Representative is responsible for supporting our customers and is the primary contact for questions and concerns on orders and deliveries.
Responsibilities
- Be the inside face & primary contact for Customers and Clients for Steridose Products
- Answers to customer inquiries via phone and email
- Provides product quotes to customers for new equipment and spare parts
- Intakes all RFQs and follows the RFQ filing system
- Turns RFQs into formal quotes using ERP system (M1)
- Processes customer POs; order entry, delivery acknowledgement, establishing work orders and job tickets for manufacturing
- Obtains accurate information from relating to shipment dates and expected delivery
- Maintains scheduled ship dates to ensure timely delivery and expedite as needed
- Investigates, responds to, and solves customer concerns and complaints
- Researches billing and shipping issues
- Communicates and coordinates with colleagues as necessary
- Willingness to handle other projects and responsibilities in other departments
- Excellent interpersonal and customer service skills
- Shipping knowledge and experience (international and domestic)
- ERP experience using M1 highly preferred
- Proficient with MS Office Suite and Outlook
Requirements
- Two Year associate degree in communications or business (Bachelor’s Degree Preferred)
- 3-7 years of previous related experience in industrial manufacturing highly preferred
Physical/Work Requirements
Prolonged periods of sitting at a desk and working on a computer
Benefits
- Competitive Base Salary and annual bonus target
- Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance (covered by company), HSA/FSA
- Retail savings plan (401k) with net 4% employer match
- Industry leading profit share program
- Unique schedule / summer days
About The Holland Group
The Holland Group is a private, family-owned group of businesses with locations in Illinois, Wisconsin, Indiana, Massachusetts, and Pennsylvania. The Holland Group intends to build a business for decades to come ensuring integrity, passion for action, and meaningful opportunity for its employees. The Group deploys a best-in-class profit share program and is always looking for its great teams members to help obtain future growth. While the combined group of businesses are currently ~$150M in annual sales, the Company strives to grow organically and via 1-2 acquisitions per year to achieve ~$400M in sales by 2030.
About Steridose
Steridose specializes in the design, development and manufacturing of bottom-mounted magnetic coupled mixers and radial diaphragm valves for the bioprocessing industry. As of 2026, Steridose has been newly acquired & now is part of an established group of companies: Holland Applied Technologies, Bio Fab Technologies, Liquid Process Equipment and W.A Tompkins Co. The full Steridose product portfolio will be operational at the Bio Fab Technologies manufacturing facility, located in Pleasant Prairie, WI.
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I have read and understand the information contained in the Applicant’s Statement section as well as Equal Opportunity Employer section above.