Customer Service Representative

Description

At AKG, we believe great people build great products. We are looking for dependable, safety-focused team members who want to grow their skills and be part of a company that values teamwork, accountability, respect, and continuous improvement. If you enjoy hands-on work, problem-solving, and working with precision equipment in a manufacturing environment, we encourage you to apply. We will train you...

What We Offer

• Competitive pay based on experience
• Shift differential opportunities
• GREAT Medical, dental, and vision benefits the first of the month after 30 days
• Company Paid Life Insurance, STD insurance and LTD insurance
• PTO and paid holidays
• 401(k) with amazing company match
• Training and advancement opportunities
• Stable manufacturing environment
• Employee recognition programs
• Team-oriented culture focused on safety and respect

What You’ll Do

• Receives requests for quotations, orders, and lead times from customers.
• Makes quotations on standard items, writes orders, and relays pertinent order information to customers.
• Maintains accounts receivable for AKGTS, and coordinates communication with overdue customers.
• Captures needs of engineers and customers.
• Handles the needs of engineers and customers.
• Resolves customer issues and complaints concerning billing.
• Identifies issues attributing to account delinquency.
• Submits regular reports on the status of unpaid accounts.
• Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes.
• Prepares paperwork (original purchase order, copies of invoice, and return goods memo) to be given to Accounting department for credit or debit to be issued.
• Adheres to all policies, procedures, and/or requirements set forth in AKG of America’s environmental management system (EMS).

Essential Functions

• Receive requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from the customers.
• Maintain rapport with customers and work to give them the best possible service.
• Use a computer to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders.
• Follow up on inquiries by checking computer for delivery information.
• Work closely with Expeditor in production control regarding deliveries of scheduled shipments.
• Handle the needs of engineers and customers.
• Make price quotations immediately by fax on price.
• Contact distributors or check computer printouts sent to us by customers to locate requested items in order to meet customer's delivery requirements.
• Relay this information to the customer.
• Resolve customer issues and complaints concerning billing.
• Identifies issues attributing to account delinquency.
• Submit regular reports on the status of unpaid accounts.
• Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes.
• Prepare paperwork (original purchase order, copies of invoice, and return goods memo) to be given to Accounting department for credit or debit to be issued.

Physical Demands

• Must be able to sit (70%), stand (20%) and walk (10%) of the time.
• Must be able to lift up to 20lbs (5%) of the time.

Requirements

• Two (2) year associate degree OR Three (3) years prior work experience as a Customer Service Coordinator Representative
• Ability to use various computer programs.
• Great attention to detail.
• Strong verbal and written communication skills.
• Strong time management skills.