Customer Service Representative

About the role

Join Our Team At Bill Pearce Motors, we believe exceptional customer service starts with exceptional people. We are looking for a friendly, motivated, and customer-focused individual to join our Service Call Center team as a Customer Service Representative.

Responsibilities

• Serve as a welcoming and professional point of contact for customers via phone, email, and other communication channels
• Aid customers with scheduling service appointments and answering questions regarding their vehicle's maintenance needs
• Provide prompt, accurate, and courteous responses to customer inquiries
• Build positive relationships with customers and help create an exceptional service experience
• Work closely with service advisors and other departments to ensure customer needs are met efficiently
• Maintain detailed and accurate records of customer interactions and appointments
• Help promote customer satisfaction and loyalty through outstanding communication and follow-up

Requirements

• High school diploma or equivalent
• Minimum of 1-2 years of experience in customer service, preferably in the auto industry

Qualifications

• Strong verbal and written communication skills
• Positive attitude and a genuine passion for helping people
• Excellent organizational and problem-solving abilities
• Comfortable using Google Workspace and other computer applications
• Ability to multitask and work in a fast-paced environment
• Dependable, professional, and team-oriented

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Problem-solving skills
• Computer skills

Benefits

• Starting pay of $18.50 per hour
• Full-time position
• Biweekly pay schedule
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Supportive team environment with opportunities for growth and development

Pay

Starting pay of $18.50 per hour

Schedule

Full-time position