Customer Service Representative

About the role

This role is perfect for trades-minded, hands-on problem solvers. Bassett Services is growing and seeks driven, dependable, team-oriented individuals for a stable career with real advancement.

Responsibilities

• Answer inbound calls and help customers schedule service
• Absorb and guide customers through maintenance agreement member and new customer inquiries
• Listen actively, understand the issue, and guide customers to the right solution
• Build trust and maintain strong customer relationships
• Use scheduling tools and customer management software
• Work closely with your call center team to keep operations running smoothly

Requirements

• 2+ years of customer service experience
• 1+ year of call center experience
• Strong communication skills
• Comfortable using computers and learning new systems
• Excellent time management and organization
• Ability to stay focused in a fast-paced environment
• Dependability, accountability, and a strong work ethic

Qualifications

• Must have a valid driver's license
• Must be able to lift 25 pounds
• Must be available to work flexible hours including weekends and evenings

Skills

• Customer service skills
• Communication skills
• Computer skills
• Time management skills

Benefits

• Medical, Dental, Vision & Prescription Insurance
• Disability & Term Life Insurance
• 401(k) with company match
• Paid Holidays
• Paid Time Off (PTO)
• Ongoing training, development, and advancement opportunities
• A supportive, team-focused environment with long-term stability

Pay

$18–$22/hr (based on experience & bilingual ability) + up to $400/week in commission

Schedule

Flexible hours including weekends and evenings