Customer Service Representative

Essential Job Functions

• Communicate with warehouse and sales departments
• Work with Consumers on receiving replacement parts
• Work with consumers on questions about our website, products, and orders
• Support the day-to-day sales and distribution relationships of the company
• Maintain frequent communications with all interested parties
• Attend regular meetings
• Provide regular reporting to management

Required Skills And Abilities

• Accuracy – Works with minimal/acceptable error rate; seeks help for problems; pays attention to detail; follows established work procedures; alerts others when preventable problems arise.
• Reliability – Consistently dependable in meeting work expectations; good work output; keeps commitments.
• Judgment – Makes reasonable and defensible decisions based on relevant information.
• Loyalty – Keeps confidential company information; follows company policies; seeks management approval when sharing such data; reports violations of company policies to proper management authority.
• Communication – Writes and speaks with accuracy and sensitivity; uses proper language, tone, location, medium (in person or via electronic form) and timing when conveying information; and respects different communication styles of individuals with different backgrounds or perspectives.

Job-Specific Skills

• Familiarity with and understanding of Japan pop culture titles and products.
• Excellent interpersonal communications and presentation skills.
• Customer Service oriented.
• Problem solving mentality.
• Must be highly savvy and efficient with computer and internet use.
• Attention to detail.
• Motivated to do well and grow in the workplace.
• Strong organizational and analytical skills to oversee and prioritize projects and meet deadlines.

Job Requirements

• Educational Requirements – High school diploma or equivalent.
• Experience And Work Requirements – Minimum 2 years Customer Service experience. Knowledge of UPS WorldShip, FedEx Ship Manager, Microsoft Office (Excel, Word). Acumatica knowledge a plus but not required.

Mental, Physical, And Environmental Requirements

• White-collar office environment.
• Typical office.
• Mild noise level.

Workplace Conditions

• Office environment.

Physical Requirements

• Sitting for long periods of time.

Travel

• Travel to Fullerton warehouse is required.