Customer Service Representative

Responsibilities

• Open new accounts
• Utilize Connections and the On-boarding process to grow customer relationships
• Efficiently process customer requests, including but not limited to: account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, and balance transfers
• Maintain legal documents
• Promote BancFirst services through cross-selling banking products to new and existing clientele
• Provide extraordinary customer service at all times
• Assist with other job-related duties as requested by supervisor/manager

Requirements

• Ability to work well with all kinds of people and enjoy heavy customer service tasks
• Previous banking experience and/or customer service experience in a related field preferred
• Knowledge of policies, procedures, and federal guidelines
• Ability to acquire an understanding of BancFirst products and services
• Proficient in computer usage, with strong knowledge of Microsoft Office
• Able to communicate professionally both verbally and in writing
• Ability to interact with other offices and departments for accurate problem resolution while completing job tasks in a timely manner
• Flexibility to work additional hours when crucial to the branch environment
• Critical thinking skills
• Ability to work well under stress and deadlines while managing multiple tasks
• Demonstrate a business professional image and demeanor at all times
• Attendance and punctuality are essential functions of the job

Physical Requirements

• Constant use of computer screens
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see, or hear
• Intermittently standing, stooping, bending at the waist, walking, kneeling, or crouching
• Ability to sit and/or stand for long periods of time during the workday
• Long periods of typing and repetitive motion

Schedule

Full Time, Monday – Friday, 8:00 AM – 5:00 PM

Benefits

Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

About the Company

BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. The company is committed to investing in the future of Oklahoma communities.

Location: 620 E. State Highway 152, Mustang, OK 73064