Customer Service Representative

122 N. Broadway, Weatherford, OK 73096 – Onsite position

About the role

Ideal candidate is seeking long-term employment with room for advancement, is committed to excellent customer service while complying with policy and procedure, and has an outstanding personality. The role involves working with customers to recommend products and services that meet their needs, with a focus on results and sales.

Responsibilities

• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to identify financial products and services that meet their personal needs
• Open accounts, including savings, checking, business, CD/IRA accounts
• Efficiently process customer requests such as account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, and balance transfers
• Maintain legal documents
• Promote BancFirst services through cross-selling banking products to new and existing clientele
• Perform monthly sales reporting
• Regular and consistent attendance and punctuality
• Perform other job-related duties and special projects as assigned

Requirements

• High School Graduate/GED
• Strong customer service skills
• Ability to generate referrals, including making on-site visits with local businesses
• Ability to work effectively as a team member and with customers
• Strong work ethic and high integrity
• Knowledge of policies and procedures as well as federal guidelines
• Ability to acquire an understanding of BancFirst products and services
• Proficient in computer usage, strong knowledge of Microsoft Office
• Friendly, outgoing, confident, assertive, and enthusiastic personality
• Ability to work well with others
• Participate in community efforts sponsored by BancFirst
• Critical thinking skills
• Work well under stress and deadlines while managing multiple tasks
• Professional appearance and demeanor at all times
• Outstanding listening and communication skills, both written and verbal
• Demonstrate good attendance and punctuality
• Takes ownership of professional growth and welcomes coaching to optimize results

Preferred Skills

• Successful sales record in a retail banking environment with knowledge of bank products and services
• Previous banking experience and/or customer service experience in a related field
• Bilingual (Spanish) a plus
• Accountable for results and eager to learn from setbacks to produce better outcomes

Physical Requirements

• Constant use of computer screens
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see, or hear
• Intermittently standing, stooping, bending at the waist, walking, kneeling, or crouching
• Ability to sit and/or stand for long periods of time during the workday
• Long periods of typing and repetitive motion
• Ability to lift and/or move and carry 10-25 pounds

Schedule

Full Time, Monday–Friday, 8:15 AM–5:00 PM

Benefits

Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.