Customer Service Representative

About the role

Baker Roofing Company is seeking a Customer Service Representative to join our team. This position is responsible for placing outbound calls, texts, and emails to prospective and existing customers to generate interest and set up appointments with Baker Sales Professionals.

Responsibilities

• Place outbound calls, texts, and emails to prospective and existing customers
• Generate customer interest and set up appointments for Baker Sales Professionals to discuss Baker Roofing offerings
• Utilize CRM tool to record and manage customer interactions
• Schedule appointments for Baker Sales Professionals
• Communicate with customers regarding Baker offerings, scheduling, and follow-through
• Assist in scheduling of sales professionals
• Collaborate with team members to improve customer interaction processes
• Adapt to changing work processes and work schedule flexibility
• Perform other clerical tasks as needed

Requirements

• Minimum of 1 year of outbound sales/appointment setting experience
• Intermediate proficiency with Microsoft Outlook, Word, Excel
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to work effectively with peers, clients, vendors, and diverse populations
• Motivated and professional attitude
• Ability to work independently and handle multiple tasks simultaneously
• Accuracy in CRM updates and assignment of work to other individuals within the company

Qualifications

• High School Diploma or equivalent
• College degree preferred

Skills

• Microsoft Outlook, Word, Excel at an intermediate level
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Ability to work independently and handle multiple tasks simultaneously
• Accuracy in CRM updates and assignment of work to other individuals within the company

Benefits

Baker Roofing Company offers competitive benefits, prioritizes safety, and emphasizes work-life balance. Details about specific benefits can be provided upon request.

Pay

The salary range for this position is $[Salary Range], commensurate with experience.

Schedule

The position requires flexibility and occasional work from home.

Benefits

Details about specific benefits can be provided upon request.