Customer Service Representative

Brief Description AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 650 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim, CA, Ottawa and Toronto, Canada, Winston-Salem and Garner, NC. AWT is the trusted partner for leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. More information about AWT can be found at www.awtlabelpack.com AWT offers comprehensive benefits including medical, dental, vision, life insurance and other voluntary supplemental insurance coverages, HSA, 401k with match, holidays and paid time off. Bonus Program: Eligible for additional quarterly performance bonuses based on individual and company success. Work Schedule: Monday - Friday 8:00 am - 4:30 pm Must be onsite 5 days/week at 600 Hoover St NE Unit 500, Minneapolis, MN 55413 General Description Of Job To effectively convey order and or product information to customer, process orders, maintain inventories, resolve customer complaints, special projects. Job Responsibilities Primary contact between customer, planning, sales, manufacturing and schedulingReviews accuracy of customer’s P.O. and specifications against quote to ensure efficient, cost-effective manufacturing; correct and communicate discrepanciesCommunicates agreed upon ship date to customer and communicates with customer and sales concerning job status as appropriateDocuments all job changes and communicates accurately and in a timely manner; communicates pricing changes to customerEnsures that customer contact is satisfied with service and communication (internal and external)Initiates job orders and ensures that information included in the job order is complete and accurateEnsures that necessary information and data is provided for all functional areas as appropriateManages customer owned inventory (materials and finished goods) communicating with shipping and customer to ensure that requests/orders for finished goods are processed in an effective and timely manner Works with production planning to ensure jobs are planned profitably based on contract or other agreed to criteria Follow ISO SOP’s as trained Resolves credit and quality issues Provides documented feedback to sales and quality on any customer complaints to ensure they are addressed and resolved in a timely manner; follows through appropriately with customer to ensure that the customer knows we have taken the feedback seriously and are working to resolve themEnsures that the customer is asked the right questions to gather information needed for providing quotes, quality requirements and pricing, and that the information is included on the request for quotesCommunicates quoted price to customer in a timely manner Ensures that quotes are filed and easily retrievable; when possible, similar quotes should be referenced to assist the estimator/job plannerActively participates in the quality and process improvement initiatives. Requirements High school diploma or equivalent GED; secondary schooling or 1-2 years printing experience; minimum 3-5 years customer service experience. Good communication (written and verbal)Pleasant and professional people and phone skillsAttention to detail; accurate with numbers and informationAbility to follow up to good conclusion of various dutiesAbility to work within a team environmentAbility to change priorities without forgetting other tasksProficient with Microsoft Word, Excel and Outlook software Summary AWT is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for available positions by submitting an application or resume for consideration. AWT will not discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state and local laws. It is AWT's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note these job descriptions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.