Customer Service Representative

At Avnet, relationships matter. We are a global, FORTUNE® 500 technology distributor and solutions company that delivers design, supply chain, and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front-row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed by earning the trust of some of the biggest names in technology. Working at Avnet means being part of a global team that collaborates with integrity, doing business the right way. For over a century, we’ve partnered to help our customers, suppliers, and teammates realize the transformative possibilities of technology.

About the role

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. This role follows a hybrid work schedule, with in-office work required Monday through Wednesday from 8:00 AM to 5:00 PM. During the first month, employees will work onsite full-time to complete training and onboarding.

Responsibilities

• Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems, and/or other support to sales team members and/or external customers (including order expediting, stock queries, reporting, and stock rotation).
• Identify, investigate, and participate in opportunities to improve processes and procedures, including key performance metrics.
• Ensure good customer relations are maintained and resolve customer claims and complaints fairly, effectively, and in accordance with consumer laws.
• Maintain and update electronic and/or hard copy records as required.
• Other duties as assigned.

Requirements

• Mastery knowledge of the job, practices, and procedures, as well as how they affect the organization.
• Ability to develop process improvements for a wide variety of tasks.
• Consistently work on highly complex problems requiring independent action and decision-making, determining the best course of action to resolve issues and making recommendations for improvement.
• Work is performed with little to no guidance, assigned in the form of broad objectives, with significant creativity and ingenuity expected to recommend solutions to complex problems.
• May act as an informal team lead and/or coach less experienced team members.
• Frequent collaboration with management, external contacts, and/or other teams; may coordinate efforts with other departments for optimal efficiency and act as a point of contact internally and/or externally.
• Extensive computer, email, phone, communication, and problem-solving skills.
• Ability to multi-task and work in a fast-paced environment.
• May require fluency in more than one language.

Qualifications

• Typically requires a minimum of eight years of related experience.
• High School Diploma or equivalent.

Benefits

• Generous Paid Time Off
• 401K and Pension Plan
• Paid Holidays
• Family Support (Paid Leave, Surrogacy, Adoption)
• Medical, Dental, Vision, and Life Insurance
• Long-term and Short-term Disability Insurance
• Health Savings Account / Flexible Spending Account
• Education Assistance
• Employee Development Resources (Wellness, Leadership Development, and Mentorship Programs)

Benefits listed above may vary depending on the nature of your employment with Avnet.

Schedule

• Hybrid work schedule: in-office Monday through Wednesday, 8:00 AM to 5:00 PM.
• First month: full-time onsite for training and onboarding.