Customer Service Representative

Overview

Performs work related to the preparation of bills for water and sewer services. Collects and accounts for the payment of bills. Establishes new customer accounts. Maintains a variety of financial records in connection with the billing and collection job duties, including the delinquent account report, meter deposits and refund ledger, and new connections.

Responsibilities

• Prepare bills for water and sewer services
• Collect and account for payments
• Establish new customer accounts
• Maintain financial records related to billing and collections, including delinquent account reports, meter deposits and refund ledgers, and new connections

Qualifications

• High school graduate or equivalent, with some coursework in data processing or office equipment operations
• Minimum of two (2) years of related customer service and office experience

Skills

• Valid Virginia driver’s license
• Ability to communicate verbally and in writing in English
• Basic mathematics and spelling proficiency
• Accurate typing at a reasonable speed
• Ability to multitask and work independently with minimal supervision
• Positive attitude for interacting with the public, agency officials, and coworkers
• Proficiency in current computer software, including Microsoft Word, Excel, and database applications
• Working knowledge of the internet, email, basic web-based research, and electronic data communications

Pay

$45,592.00 - $58,240.00

Schedule

Full-time, Non-Exempt