Customer Service Representative

About the role

Audi Warwick, a part of Penske Automotive Group, is seeking an experienced Customer Representative to support the dealership by working alongside various departments to enhance customer satisfaction and boost sales.

Responsibilities

• Work alongside sales, service, production, and administrative departments to ensure customer satisfaction.
• Provide an exceptional customer experience at every step of the car-buying journey.
• Show technical expertise by offering comprehensive knowledge of available products and services.
• Communicate authentically with customers, demonstrating understanding, clarity, accuracy, and courtesy.
• Manage inquiries, update customer files, track customer interest, and compile necessary reports and forms using MS Office Suite, CRM, and lead management tools.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Positive attitude and reliability.
• Excellent communication, interpersonal, and organizational skills.
• A strong work ethic suitable for a fast-paced, results-driven environment.
• An exceptional attention to detail.

Qualifications

• Commitment to delivering world-class customer experiences.
• Technical expertise in using MS Office Suite, CRM, and lead management tools.
• Ability to work independently and as part of a team.
• Experience in a customer-facing role preferred but not required.

Skills

• Customer service skills.
• Technical proficiency with MS Office Suite.
• CRM and lead management tools.

Benefits

• Comprehensive benefits program, including health care options (medical, dental, and vision).
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the needs of the dealership and the customer experience team.

Benefits

• Health care options (medical, dental, and vision).
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement.

Contact Us

If you are interested in this opportunity, please apply with us today. We look forward to hearing from you!