Customer Service Representative

About the role

As a Customer Service Representative, your mission is to deliver accurate, timely, and professional support to customers and internal teams. This role ensures that sales orders, RMAs, credits, invoices, and customer inquiries are processed efficiently while maintaining proactive communication, attention to detail, and a positive customer experience. The CSR plays a critical role in upholding company standards, preventing delays, and supporting smooth business operations from order entry through delivery and invoicing. You will report to the Customer Service Manager.

Responsibilities

• Process sales orders for multiple accounts, ensuring correct pricing, materials, ship-to addresses, and shipping requirements.
• Develop and maintain comprehensive knowledge of compressed air systems and associated components.
• Handle inbound and outbound customer calls professionally, providing status updates, pricing, lead times, product availability, shipping details, and problem resolution in a courteous and proactive manner.
• Process credit and RMA requests.
• Run and review weekly Open Sales Order Reports, following up on aging orders and backorders.
• Research and resolve discrepancies related to pricing, quantities, taxes, freight charges, or product availability.
• Coordinate with internal departments such as Finance, Shipping, Purchasing, and Sales to resolve issues or provide updates.
• Perform additional duties as required.

Requirements

• 1-3 years of relevant work experience.
• Associate’s Degree in Business or equivalent work experience.
• Must be an independent self-starter with a positive attitude.
• Must be customer-service oriented.
• Excellent organizational, interpersonal, communication (verbal and written), analytical, and decision-making skills.
• Strong data entry skills.
• Proficient in Microsoft Office, including Word and Excel.
• SAP experience preferred.

Benefits

• Culture of trust and accountability.
• Lifelong learning and career growth.
• Innovation powered by people.
• Comprehensive compensation and benefits.
• Health and well-being support.

Location

This role will be working on-site at our facility in Charlotte, NC, United States.