Customer Service Representative

Responsibilities

• Answer customers' questions about products, prices, and availability.
• Process customer invoices, bills of lading, and purchase orders relative to material and machinery.
• Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing.
• Process invoices through customer portals and websites as they require.
• Obtain vendor quotes and communicate pricing to customers and salespeople.
• Process vendor payables.
• Research and resolve billing issues.
• Confirm freight rates and invoicing with freight carriers.
• Aid sales team in researching and resolving customer needs.
• Participate in physical inventory and cycle counts of materials and parts.
• Review purchasing reports and place stock orders accordingly.
• Cook up with vendors and customers to resolve problems on damaged items.
• Verify outbound orders.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Participate in special projects as assigned.

Qualifications & Required Competencies

• Bachelor's Degree preferred
• High School Diploma (or GED or High School Equivalence Certificate) required
• Knowledgeable of Microsoft Office products (Word, Excel, Outlook)
• Understanding the implications of new information for both current and future problem-solving and decision-making
• Excellent written and verbal communication skills
• Organized, multi-task, high-paced, team player

Benefits

• PTO
• Employee Assistance Programs
• 401k matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• and much more!