Customer Service Representative

Compensation: $20/hr–$25/hr, depending on experience.

About the role

The Customer Support/Sourcing Specialist delivers high standards of service by making the most effective and efficient use of resources. This role requires a high level of customer service, organization, and the ability to work in a fast-paced environment. The specialist acts as both a team motivator and an expert service provider.

Responsibilities

• Handle the shared inbox and eStore operations to ensure timely and accurate responses.
• Process quotes, sales orders, and purchase orders efficiently on a daily basis.
• Manage both incoming and outgoing calls with a professional and customer-focused approach.
• Support the supervisor/manager in developing team knowledge and skills for handling customer inquiries, support requests, and issue resolution.
• Perform administrative duties such as managing office supplies and assisting with office coordination.
• Complete additional responsibilities and special projects as assigned.

Requirements

• 1+ years’ experience in a customer service role.
• Proficiency in SAP (a plus).
• Microsoft Office skills (e.g., Excel, Outlook).
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Capable of completing tasks within appropriate turnaround times.
• Must be able to talk, listen, and speak clearly on the telephone.

Skills

• A customer success champion who loves delivering amazing customer service.
• An outgoing personality with strong verbal and written communication skills.
• A self-starter who ensures customers receive world-class service.
• A team player who balances individual contributions with collaboration.
• A problem solver focused on solutions rather than challenges.
• Creative thinker who improves processes and creates efficiencies.
• Flexible and open-minded.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off.
• Additional employee benefits.