Customer Service Representative

Location: Lee’s Summit, MO

Employment Type: Full-Time

About the role

Aspen Contracting is looking for a Customer Service Representative to join our team. We're looking for someone who enjoys helping people, communicates clearly and professionally, and is comfortable handling a variety of customer needs throughout the day. As a key point of contact for our customers, you'll help answer questions, manage customer communication, maintain accurate information, and ensure requests are directed to the appropriate team members.

Responsibilities

• Serve as a primary point of contact for customers
• Handle a high volume of inbound and outbound customer calls
• Respond to customer questions, inquiries, and concerns in a professional and timely manner
• Verify customer information and maintain accurate customer records
• Document customer interactions, comments, concerns, and follow-up needs
• Route customer requests and unresolved issues to the appropriate department or team member
• Communicate and coordinate with internal departments and employees
• Maintain and update customer information and databases
• Assist with project approvals and related paperwork
• Process customer payments, including ACH, credit card, and deposits
• Use T-Mobile Dialpad and other internal systems to manage customer communication

Requirements

We're looking for a customer-focused professional who is comfortable communicating by phone and able to manage multiple priorities throughout the day.

• 1+ year of phone-based customer service experience
• 1+ year of experience working in a professional office environment
• Experience handling inbound and outbound calls
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Experience maintaining customer records and documenting interactions
• Proficiency with Microsoft Word and Excel

Qualities

• Customer-focused and professional
• Friendly, upbeat, and personable
• Comfortable speaking with a variety of customers by phone
• Organized and detail-oriented
• Able to multitask and manage changing priorities
• Willing to learn new systems and processes
• Responsive and dependable
• A clear and confident communicator

Schedule

• Monday–Thursday, 9:00 AM–7:00 PM
• Monday–Friday, 9:00 AM–6:00 PM

Pay

$16–$18 per hour, based on experience

Benefits

• Healthcare eligibility beginning the first of the month following 60 days of employment
• 401(k) eligibility beginning the first quarter after one year of employment