Customer Service Representative

About Our Family Of Brands

We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

A Day in the Life as a Customer Service Representative

As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success.

Responsibilities

• Serve as the first point of contact for internal and external customers via phone
• Determine customer issues and find solutions
• Assist in scheduling services, taking payments, and updating customer files
• Make outbound calls to ensure technicians are fully scheduled and accounts are paid
• Work in a team atmosphere to meet service center goals

Qualifications

• Working knowledge of Microsoft Office Suite
• High school diploma or equivalent
• Present a professional appearance
• Able to work a 40-hour (minimum) workweek
• Willing to work minimal overtime as needed

Benefits

• Generous time off
• 11 paid holidays
• 401(k) with company match
• Roth IRA
• Medical, dental, and vision insurance
• High deductible HSA
• Telemedicine
• Disability, cancer, and accident insurance
• Company-paid health & wellness suite, with additional optional life insurance

Pay

Hourly rate based on experience.

Schedule

Full-time, 40-hour minimum workweek with minimal overtime as needed.