Customer Service Representative
About the role
Arrow Exterminators is seeking a full-time Customer Service Representative to provide exceptional service support and administration to both internal and external Service Center customers.
Responsibilities
- Serve as the first point of contact for internal and external customers through incoming phone calls.
- Determine and resolve issues to provide solutions for every customer concern.
- Absorb incoming calls to schedule services, take payments, and update customer files.
- Connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid.
- Work in a team environment to meet monthly service center goals.
Requirements
- Working knowledge of Microsoft Office Suite
- High school diploma or equivalent
- Professional appearance
- Ability to work a minimum of 40 hours per week
- Willingness to work minimal overtime as needed
Qualifications
Our ideal candidate is someone who enjoys a supportive work environment and is committed to creating an awesome experience in every interaction.
Skills
- Computer skills
- Problem-solving abilities
- Commitment to providing excellent customer service
Benefits
- Generous time off
- 11 paid holidays
- 401(k) with company match
- Roth IRA
- Medical, dental, and vision insurance
- High-deductible HSA
- Telemedicine
- Disability, cancer, and accident insurance
- Health & Wellness Suite
- Company-paid life insurance
- Optional life insurance
Pay
The pay rate is based on experience.
Schedule
Minimum 40-hour workweek with the possibility of overtime.
Benefits
- Generous time off
- 11 paid holidays
- 401(k) with company match
- Roth IRA
- Medical, dental, and vision insurance
- High-deductible HSA
- Telemedicine
- Disability, cancer, and accident insurance
- Health & Wellness Suite
- Company-paid life insurance
- Optional life insurance
About Our Family of Brands
We have been a family-owned and operated business since 1964. We now serve 16 states and are ranked by revenue as the sixth-largest pest and termite control company in the United States. We strive to maintain a welcoming work environment and a successful company by instilling family values in our culture.
A Day in the Life as a Customer Service Representative
As a Customer Service Representative, you will handle incoming calls to provide solutions to customer issues, schedule services, take payments, and update customer files. You will also make outbound calls to ensure technicians are fully scheduled and accounts are paid. This role requires strong computer skills, problem-solving abilities, and a commitment to delivering an outstanding customer experience.
Minimum Qualifications
- Working knowledge of Microsoft Office Suite
- High school diploma or equivalent
- Professional appearance
- Ability to work a minimum of 40 hours per week
- Willingness to work minimal overtime as needed
Are you ready to join our team?
If you believe you are a good fit for this position, please submit your initial 3-minute, mobile-friendly application. We look forward to meeting you!
Equal Opportunity Employer
We are proud to be an equal opportunity employer and welcome applications from all qualified candidates. Arrow Exterminators is committed to hiring and supporting veterans and active-duty military personnel. We are also a drug-free workplace and perform pre-employment drug screens and background checks on all employees.