Customer Service Representative

Job Responsibilities

• Processes orders and invoices correctly and in a timely manner.
• Handles customer complaints, provides appropriate solutions and alternatives within time limits; follows up to ensure resolution.
• Affords assistance to the Lead Customer Service Representative and offers recommendations for process improvements.
• Functions as the liaison between internal and external expectations.
• Able to identify and assess customers' needs to achieve satisfaction.
• Promotes products and services to customers and responds to technical questions.
• Develops ongoing positive relationships with customers.

Job Qualifications and Requirements

• Minimum of a High School Diploma or GED required.
• Minimum 3-5 years of related work experience in a customer service environment.
• Possesses professional written and verbal communication skills with excellent telephone etiquette.
• Proficiency in SAP with knowledge of Microsoft Office applications and Lotus Notes.
• Can work independently and multi-task in a fast-paced environment.
• Demonstrated problem-solving capability.

What Armacell Can Offer You

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & wellbeing.
• Financial programs such as 401(k), life insurance, short & long-term disability coverage, and opportunities for performance-based salary incentive programs.
• Generous paid time off including 12 holidays.
• Training and educational resources in our learning management system.
• Opportunities for giving & volunteer activities, and discounts on retail products, services & experiences.