Customer Service Representative

Essential Functions And Basic Duties

• Develop and maintain customer relationships in a professional manner
• Process hold/release of inventory
• Review receipts/outbounds for accuracy
• Invoice and verify accounts accurately and in a timely manner
• Generate customer reports per customer request as needed
• Verify inventory and notify customers of potential shortages
• Ensure electronic transactions are not failing
• Cook with Operations on special customer requests, expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in an organized and comprehensive way
• Perform other duties and special projects as needed

Qualifications

• A high school diploma or GED
• Excellent verbal and written communication skills
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• Strong sense of urgency and ability to meet deadlines
• High level of attention to detail
• Willingness to carry out procedures as directed
• Understand and follow verbal instruction, written instruction, and company policies
• Comfortable working independently or as a team