Customer Service Representative

About the role

ARC Document Solutions is currently searching for a Customer Service Representative to join our Sacramento Team. The successful candidate is someone who enjoys working in a print environment while building relationships with clients.

Responsibilities

• Greet Clients in a Friendly Manner as they Enter the Facility
• Process In-Person, Phone, Email, Electronic, and Hard Copy Work Orders
• Make suggestions regarding paper, binding, and other finishing options to meet customer needs
• Aid with Quoting and Billing Print Projects using MFG Software
• E-mail and/or Call Clients with Questions Regarding Orders when Appropriate
• Assist with Proof Review & Approval
• Generate quotes to inform Customers of Unit Prices, Shipping/Delivery Dates, Delays, etc.
• Work with the front desk CSR to track orders to ensure timely delivery and keep customer informed
• Follow-up with Clients in Order to Keep them Informed of the Status of their Projects
• Identify and generate sales leads
• Refer Questions Regarding Jobs in Progress to the Appropriate Production Manager or Associate
• Ensure Will Call or Delivery Times are Reasonable and Fit into Production Schedules
• Work Together with Drivers and Courier Services to Schedule Deliveries
• Pack and Ship Finished Orders via FedEx, UPS, or USPS
• Maintain Office Supplies and Packaging Inventory
• Sell Add-ons and New Services/Merchandise to Clients
• Participate in Training Modules to Update Customer Service Skills, Technical Skills and Print Knowledge
• Perform other Tasks, Duties, or Functions as Assigned
• Help in Production Department if needed

Requirements

• Strong customer service and communication skills
• Comfortable interfacing directly with customers in person, by phone, and through email, as well as communicating within the NorCal team to coordinate orders
• Familiarity with large format printing, substrates, mounting, laminating, cutting, and common finishing processes
• Strong attention to detail and organization skills in order to manage multiple orders and quotes in a fast-paced environment while maintaining accuracy
• Proficient in computer knowledge, able to learn quickly and use the company's order-entry software

Qualifications

• Communicate Effectively with Clients and Team Members
• Ability to effectively promote the products and services of the company
• Thorough knowledge of materials and equipment utilized in the duplicating/print process
• Experience in a printing, finishing and/or customer service position
• Knowledge of the printing industry - specifically AEC, bindery, and finishing is a plus
• Ability to quickly learn new software and procedures
• A willingness to learn MFG billing software
• Time management skills in a fast paced on demand environment
• Able to multi-task while maintaining quality and accuracy
• Excellent customer service skills
• Attention to detail, an eye for color, and a positive attitude

Benefits

ARC offers Comprehensive Medical Coverage, Health, Dental, Vision, 401(k) with a match, Flexible Spending Account, Life Insurance, Paid Time Off and an array of Voluntary Benefits.

Reasonable Accommodation

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to jobs@e-arc.com and use the words “Accommodation Request” in your subject line. We are an Equal Employment Opportunity (“EEO”) Employer.