Customer Service Representative

Position Summary

Aid customers with part needs, interact extensively to clarify requirements, research and recommend parts, provide quotes, and process orders. Generate new and additional sales opportunities and lead generation for Outside Sales. Provide sales support and service to original equipment manufacturers (OEMs), industrial companies, heavy equipment customers, etc., where fluid power is used. Experience with automation products like actuators, air valves, compressors, and a mechanical background is highly beneficial.

Essential Functions

• Process customer orders and quotes via email or phone inquiries
• Answer delivery questions, track purchasing and receiving of specific products, check stock availability, monitor back orders, and update shipping dates
• Work from worksheets, inventory lists, part number files, and related information to assist customers
• Gather cost, discount, and stock availability information
• Expedite order inquiries, check order status, follow up on back orders, and resolve lost orders
• Investigate defects, damages, and incorrect shipments, and follow up on in-house repairs
• Assist walk-in customers with product needs through identification, technical support, and order processing
• Monitor customer returns, investigate causes, approve reshipments or credits, and process paperwork
• Seek and cultivate new business accounts using sales techniques to add-on sell, up-sell, and provide excellent customer service
• Maintain and develop professional relationships with sales accounts and keep detailed records of interactions
• Strive to improve customer satisfaction and rapport

Position Qualifications - Skills And Abilities

• Quickly learn and apply new information
• Assertive team player with a positive attitude, high energy, and strong rapport-building skills
• Clear, pleasant, and professional speaking voice for over-the-phone sales and communication
• Experience in telesales or outside sales, or a combination of both
• Product knowledge of fluid power products and repairs
• Excellent interpersonal and communication skills
• Good negotiation and closing skills to drive sales
• Ability to establish and maintain professional relationships with customers and other contacts
• Efficient and professional service to sales accounts and maintaining a history profile of discussions
• High level of integrity, taking responsibility for actions, accepting criticism, proper listening, and command of the English language
• Solid organizational skills, managing multiple priorities
• Good problem-solving and reasoning skills
• Basic computer skills and proficiency in MS Office
• Attend product training seminars

Education and Experience

• High School Graduate or equivalent
• Fluid Power or Industrial Distribution degree, and/or hands-on experience in fluid power or related fields
• Three years experience in industrial or fluid power environment preferred

Skills Taught After Hire

• Product and Application Training
• Hydraulic Training
• Pneumatics Training
• Mechanics Training
• Basic System Training
• Computer System Training
• Microsoft Office Training
• Sales Techniques
• ISO Training
• P21

About the Company

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise. Applied Industrial Technologies is committed to a workforce where everyone is treated fairly and given growth opportunities. We are an equal opportunity employer dedicated to fair treatment and growth for all.