Customer Service Representative

About the role

Apple Autos is a 6-brand, 7 location automotive company founded on the belief that people come before profit. Our Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime.

Responsibilities

• Ensure all inbound inquiries are answered promptly, professionally, and according to script.
• Answering incoming phone calls, directing them to the appropriate department, or taking messages.
• Scheduling customer appointments for the service drive.
• Assisting customers with inquiries related to automotive products, services, and warranties.
• Addressing and resolving customer concerns or issues in a timely and professional manner.
• Collaborating with other departments to ensure seamless customer experiences.
• Maintaining up-to-date knowledge of our products and service to better assist customers.
• Documenting customer interactions and feedback to contribute to continuous improvement.

Requirements

• Previous experience in customer service, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Friendly and approachable personality.
• Strong organizational and multitasking abilities.
• Proficiency in using basic office software.
• Ability to multitask and thrive in a fast-paced environment.
• Positive attitude and a willingness to go the extra mile for customers.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license.

Skills

• Customer service skills.
• Phone and computer skills.
• Organizational skills.

Benefits

• Competitive Pay
• Flexible Working Hours
• Advancement Opportunities
• Scholarships, Tuition Reimbursement, Growth and Development Plans
• Professional and Respectful Work Environment
• Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
• Company Paid Life Insurance along with Voluntary Life and Disability
• Health Club Reimbursement
• New and Used Vehicle, Parts, and Service Discounts
• Vacation, Holiday, Volunteer Time Off
• 401k with a Company Matching Contribution
• Employee Assistance programs

Pay

$18.00- $20.00 per hour

Schedule

Full Time