Customer Service Representative

About the role

Apogee Signs, North Florida & South Georgia's leading sign company known for exceptional quality, seeks a talented Sales Representative! We create high-impact signs for businesses across the Southeast. Are you skilled at building strong relationships and providing exceptional customer service? Join our dynamic team and play a key role in driving our business growth. We offer a collaborative environment where your sales expertise and dedication will truly make a difference.

We are seeking a motivated, professional, and customer-focused Customer Service Representative to join our growing team. In this role, you will be responsible for providing exceptional customer support, addressing inquiries, assisting with orders and account information, and helping ensure a positive customer experience. You will work closely with customers, team members, vendors, and other departments to resolve issues and keep daily operations running smoothly.

Responsibilities

• Answer and respond to phone calls, emails, and other customer inquiries in a professional, friendly, and timely manner.
• Provide accurate information about products, services, orders, pricing, and company policies.
• Assist customers with order information, invoices, scheduling, and general account questions.
• Resolve customer concerns and complaints efficiently while maintaining a positive and professional attitude.
• Follow up with customers to ensure questions and issues are fully resolved.
• Enter and update customer information, orders, and communications accurately in internal systems.
• Coordinate with sales, operations, vendors, and other team members to address customer needs and keep orders and projects on track.
• Schedule appointments, service calls, meetings, and other customer-related activities as needed.
• Prepare, organize, and maintain customer records, documentation, reports, and other important information.
• Assist with basic data entry, filing, and other administrative tasks related to customer service.
• Monitor customer requests and help prioritize tasks to ensure timely responses and completion.
• Maintain a strong understanding of company products, services, and procedures.
• Provide exceptional customer service and contribute to a positive, professional work environment.

Qualifications

• Previous administrative, office, customer service, or related experience preferred.
• Strong communication and interpersonal skills with a professional and friendly approach.
• Excellent organizational skills and attention to detail.
• Proficiency with Microsoft Office, Google Workspace, or similar business software.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Strong written and verbal communication skills.
• Dependable, proactive, and comfortable working both independently and as part of a team.
• Ability to learn new software, processes, and systems quickly.
• A positive attitude and commitment to providing excellent service.

Benefits

• Competitive salary
• Health, dental, and vision insurance available
• Opportunities for professional development and growth
• Supportive and dynamic work environment
• Recognition for your contributions and achievements