Customer Service Representative

About Us

Apex CLT Corp was created for businesses that want to grow with intention. We combine brand thinking, campaign planning, and creative execution to help companies present themselves with confidence.

About the Role

We are seeking a friendly and customer-focused Customer Service Representative to deliver exceptional service and create positive customer experiences. This role is ideal for individuals who enjoy helping others, solving problems, and building lasting customer relationships in a collaborative, fast-paced environment.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Resolve customer concerns promptly and professionally.
• Build positive customer relationships through exceptional service.
• Identify customer needs and recommend appropriate solutions.
• Maintain accurate records of customer interactions and service activities.
• Support customer satisfaction and retention initiatives.
• Collaborate with team members to achieve service goals.
• Follow company customer service policies and procedures.
• Participate in ongoing training and professional development.

Requirements

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required.