Customer Service Representative

What You'll Do

• Handle a high volume of inbound calls while maintaining strong service levels
• Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities
• Resolve customer issues or route inquiries to the appropriate department when needed
• Maintain accurate and consistent documentation in company systems
• Communicate with key stakeholders to ensure a smooth and positive claims experience
• Monitor call queues and maintain agent availability through proper system usage
• Anticipate customer needs and deliver solutions with professionalism and empathy

What Makes You Successful

• You’ll thrive in this role if you’re a strong communicator who can build trust quickly and create a positive experience for every customer interaction
• You’re comfortable handling a high volume of calls while staying patient, professional, and solution oriented
• You’re organized and detail-oriented, able to navigate multiple systems while maintaining accurate documentation
• You bring a learning mindset; you’re open to feedback, adaptable to change, and motivated to continuously improve

Basic Qualifications

• A high school diploma or equivalent
• Previous customer service experience (call center experience preferred)
• Ability to navigate computer systems and maintain accurate documentation
• Strong verbal and written communication skills

What We Offer

• Competitive hourly pay
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Opportunities for career growth and internal advancement
• A collaborative and supportive team environment

About the Role

We are looking for a Customer Service Representative to join our Customer Service team.

Benefits

At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.

• C.A.R.E. - Committed - We build strong, high-trust relationships with our partners and each other.
• Accountable - We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
• Results-Driven - We focus on delivering measurable outcomes that create value for our partners and our business.
• Excellent - We strive for excellence in everything we do while balancing short-term performance with long-term success.